Credit Crisis: Ombud Exposes Widespread Abuse by Credit Providers

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Complaints against credit providers are on the rise, with the National Financial Ombud Scheme receiving more than 3,000 complaints in 2025 and ruling in favour of consumers 62% of the time. Common issues include prescribed debt, fraud, unfair blacklisting and questionable credit practices. Kwanda Vabaza, Manager of Adjudication at the NFO’s Banking and Credit Division, explains what’s driving the surge in complaints and what consumers can do when their rights are infringed.

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